Solution Reviews :: Specialty | Add-On
NTRsuport | Ultimate Pro | NTRconnect Pro | NTRadmin
Category: Support Software
NTRsupport
Ultimate Pro
NTRmeeting
NTRconnect Pro
NTRadmin
Best Fit
For businesses wanting to use best of class remote support tools and provide responsive service. NTRsupport Pro allows you to support external users. For larger business supporting internal and external users remotely, you should consider NTRsupport Ultimate. Select NTRconnect Pro for remote access to your own desktop or NTRadmin for your server administrators to securely access servers and manage end-user equipment. There are also products for running remote webinars or meetings with NTRmeeting.
Strengths
NTRsupport Pro is portable for easy access from any computer so support professionals can work from anywhere to deliver secure instant remote support. The NTRsupport Pro executable is a small, self-contained widget that is easily downloaded from the internet or can be downloaded and accessed via USB storage device.
Additional Product Information (Printable PDF files)
NTRsupport Pro benefits include:
Brief Product Description and Pricing
Technical Specifications
Company History and Contact Information
NTR Global offers remote desktop support, remote network administration, online meeting and online pc connectivity from anywhere regardless of location or operating system.
Founded in 2000 and headquartered in Barcelona, Spain, NTRglobal has grown to be a worldwide leader in remote support, remote access and remote systems management solutions. Used daily by more than 14,000 organizations around the world, NTRglobal solutions provide individuals, small and mid-sized businesses, and large enterprises with highly secure:
NTRglobal licensing programs accommodate any business model. Software as a Service (SaaS) licensing provides constant access to NTRglobal solutions that are managed and maintained inside a secure network operating center. On-site licensing enables companies to secure and manage solutions inside their own firewall.
Commentary (The following is provided by the Editor with notes and comments from others.)
For businesses wanting to use best of class remote support tools and provide responsive service. NTRsupport Pro allows you to support external users. For larger business supporting internal and external users remotely, you should consider NTRsupport Ultimate. Select NTRconnect Pro for remote access to your own desktop or NTRadmin for your server administrators to securely access servers and manage end-user equipment. There are also products for running remote webinars or meetings with NTRmeeting.
Strengths
NTRsupport Pro is portable for easy access from any computer so support professionals can work from anywhere to deliver secure instant remote support. The NTRsupport Pro executable is a small, self-contained widget that is easily downloaded from the internet or can be downloaded and accessed via USB storage device.
Additional Product Information (Printable PDF files)
NTRsupport Pro benefits include:
- Deliver instant results for any customer
- Simultaneous remote connection for up to 8 sessions
- Multiplatform support
- Integration to small business accounting systems
- Resolve problems for your clients effortlessly
- StayConnected™ for unattended troubleshooting
- Session scheduling
- Remote printing and file transfer
- Works anywhere you do
- Multi-access: deliver support sessions from your laptop or any other PC
- Zero footprint after session closed
- Portable on a USB storage device
- NTRsupport Ultimate has all the features of NTRsupport Pro plus additional security level controls.
- NTRsupport Ultimate benefits include:
- End-to-End Support
- Offer self-service support via FirstHelp
- Solve problems fast with remote control
- Manage your helpdesk via the administration console and the HelpDesk add-on.
- Reduce support costs
- Provide a variety of on-demand support options including Live Chat, email, or remote control.
- Operators can support or train up to five customers simultaneously.
- Market your premium customer support by branding NTRsupport features (like Live Chat) with your corporate logo and message.
- Secure remote support software
- During remote control sessions, packets are sent and received via a TCP connection, which is encrypted with the 256-bit Rijndael Advanced Encryption Standard (AES) algorithm.
- The login process uses a "three strike" rule to temporarily block an ID when an incorrect password has been entered three times in a row.
- Our secure remote desktop solution protects all your data with 128-bit end-to-end encryption and industry standard protocols like SSL.
- Business Integration
- Salesforce AppExchange Integration
- Direct Support for Applications (DSA) allows customers to request assistance from any Windows application.
- The HelpDesk module is a complete incident ticketing and tracking system, which is fully integrated within NTRsupport.
- Support all customers
- Connect with customers using PCs, laptops, and smartphones
- Internet Explorer, Firefox, Safari, Netscape, Camino and other browsers are all fully supported by NTRsupport.
- NTRsupport is a cross platform solution, your Operators can use it to help all your customers whether they are using Windows, Macintosh, Linux, or Windows Mobile.
- Implement quickly
- Provide easy access to support
- Solve problems via remote desktop control
- Completely web-based, there is no software to install on customer machines.
Brief Product Description and Pricing
- Use the NTRglobal product NTRsupport to virtually manage up to eight computers simultaneously, even if the machine requires a reboot. NTRsupport remote control capabilities allow support techs to diagnose problems, implement fixes, transfer files and demonstrate solutions while a customer watches in real time or is away from their machine. Additional machines can be monitored in “unattended mode” by the StayConnected™ agent which is downloaded onto the end user machine. Multiple StayConnected machines can be easily managed from the simple operator user interface with no limit to the total numbers of machines supported. NTRsupport was designed for IT support professionals to enable them to provide remote technical support and fix problems remotely via the Internet . With the growing demand for instant technical support by consumers, employees and businesses around the world, NTRsupport offers a powerful and cost effective option to deliver high quality online support expertise. For less than $600.00 dollars per year, or the equivalent of the average mobile phone bill, NTRsupport helps extend reach, flexibility and business opportunity IT professionals need to schedule and deliver instant and proactive support services from anywhere.
- NTRmeeting helps you do remote presentations, meetings or demonstrations with web conferencing. NTRmeeting has built in support for VoIP, file sharing, a collaborative whiteboard and a complete set of interactive online meeting tools. NTRmeeting can communicate with Windows, Mac and Linux systems using a wide variety of browsers.
- NTRadmin provides a secure remote administration solution for managing servers and end-user computing devices automatically and on a schedule. This allows you to control and manage your IT assets from anywhere whether they are inside or outside of your network.
- NTRconnect comes in both a Pro version and a free version. With NTRconnect you can access your PC or Mac from anywhere as though you were sitting right in front of it. File transfer as well as security features are included.
Technical Specifications
- Windows 2000. NT, 2003, XP and Vista. Microsoft Windows Mobile 2003, 2003 SE, 5 and 6 Professional and Classic will be added soon.
- Linux distribution of Kernel 2.4 or 2.6 including Ubuntu, SUSE, Fedora, Debian, Mandriva, and others.
Company History and Contact Information
NTR Global offers remote desktop support, remote network administration, online meeting and online pc connectivity from anywhere regardless of location or operating system.
Founded in 2000 and headquartered in Barcelona, Spain, NTRglobal has grown to be a worldwide leader in remote support, remote access and remote systems management solutions. Used daily by more than 14,000 organizations around the world, NTRglobal solutions provide individuals, small and mid-sized businesses, and large enterprises with highly secure:
- Remote support for customers and employees
- Remote access to PCs and Macs
- Remote systems management
- Online Meetings
NTRglobal licensing programs accommodate any business model. Software as a Service (SaaS) licensing provides constant access to NTRglobal solutions that are managed and maintained inside a secure network operating center. On-site licensing enables companies to secure and manage solutions inside their own firewall.
- NTRglobal Contact Information:
Heidi Wieland
NTRglobal Director of Analyst and Public Relations
805-687-4677
hwieland@ntrglobal.com
Commentary (The following is provided by the Editor with notes and comments from others.)
The information provided herein is not warranted in anyway and is subject to change without notice.
We recommend that you confirm information contained herein with the appropriate manufacturer or reseller.
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